Terms and Conditions
Cometa Trip
1. Identification of the Service Provider
These Terms and Conditions govern the use of the website and the booking of services provided by Cometa Trip, hereinafter referred to as the “Company”.
2. Purpose
2.1. These Terms and Conditions set out the rules applicable to access to and use of the website, as well as to the contracting of passenger transport services provided by the Company.
2.2. Use of the website and/or the contracting of any service implies full, express and unreserved acceptance of these Terms and Conditions.
3. Services
3.1. The Company provides passenger transport services, namely:
a) Transfers (airports, hotels, events and other destinations);
b) Personalised tourist transport;
c) Executive, corporate and VIP transport services;
d) Chauffeur-driven services.
3.2. Services are provided in accordance with the specific conditions agreed with the Customer at the time of booking.
4. Booking Process and Formation of the Contract
4.1. Bookings may be made via the website, by email or by telephone.
4.2. For the purposes of booking, the Customer must provide complete, accurate and up-to-date information.
4.3. The contract is deemed to have been concluded only after express confirmation of the booking by the Company.
4.4. The Company reserves the right to refuse any booking request without giving reasons.
5. Prices and Terms of Payment
5.1. The prices of the services are communicated to the Customer prior to confirmation of the booking.
5.2. Unless otherwise stated, prices are quoted in euros (€) and may or may not include VAT at the statutory rate in force.
5.3. Payment may be made via the methods provided by the Company, namely:
a) Bank transfer;
b) Cash;
c) Other methods agreed between the parties.
5.4. The Company reserves the right to require full or partial advance payment as a condition of booking confirmation.
6. Cancellations, Changes and No-shows
6.1. The Customer may cancel the booking by giving prior notice to the Company.
6.2. In the event of cancellation, fees may apply, depending on how far in advance notice is given.
6.3. Changes to the booking are subject to availability and may result in a price adjustment.
6.4. In the event of the Customer failing to attend at the agreed location and time (“no-show”), the Company reserves the right to charge for the full service.
7. Customer’s Obligations
7.1. The Customer undertakes to:
a) Attend at the agreed location and time;
b) Provide accurate and complete information;
c) Behave appropriately during the provision of the service;
d) Comply with applicable legal regulations, in particular the use of seatbelts.
7.2. The Customer shall be liable for any damage caused to the vehicle or the driver by themselves or by third parties under their responsibility.
8. The Company’s Obligations
8.1. The Company undertakes to:
a) Provide the contracted services with diligence and professionalism;
b) Provide vehicles that are in good working order and clean;
c) Ensure that drivers hold the necessary licences to carry out their duties.
8.2. The Company shall make every effort to adhere to the agreed timetables, but cannot guarantee that delays will not occur.
9. Delays and Force Majeure
9.1. The Company shall not be liable for delays or breaches resulting from circumstances beyond its control, namely:
a) Adverse weather conditions;
b) Traffic congestion;
c) Accidents;
d) Strikes;
e) Events of force majeure.
9.2. In such situations, the Company shall take reasonable measures to minimise the impact on the Customer.
10. Limitation of Liability
10.1. The Company’s liability is limited to direct damages demonstrably caused in the course of providing the service.
10.2. Under no circumstances shall the Company be liable for indirect damages, loss of profits or consequential losses.
11. Protection of Personal Data
11.1. The Company undertakes to process Customers’ personal data in accordance with Regulation (EU) 2016/679 (GDPR) and other applicable legislation.
11.2. The data collected is used exclusively for the management of bookings and the provision of services.
11.3. The data subject has the right to access, rectify, erase and restrict the processing of their data, in accordance with the law.
12. Intellectual Property
12.1. All content on the website is the property of the Company or duly authorised third parties.
12.2. The reproduction, distribution or use of the content without prior written authorisation is prohibited.
13. Amendments to the Terms and Conditions
13.1. The Company reserves the right to amend these Terms and Conditions at any time.
13.2. Amendments shall take effect upon their publication on the website.
14. Governing Law and Dispute Resolution
14.1. These Terms and Conditions are governed by Portuguese law.
14.2. In the event of a dispute, the parties agree to submit to the jurisdiction of the competent Portuguese courts.
14.3. In accordance with current legislation, the Customer may have recourse to alternative dispute resolution bodies for consumer disputes.
15. Contact Details
For any queries regarding these Terms and Conditions, the Customer may contact:
Email: geral@cometatrip.pt / cometa.tolerante@gmail.com
Telephone: (+351) 962 789 501